Privacy Policy

1 Introduction & Overview

Welcome to Associated Biotech (operating in association with Lithops Life Science). We are a leading WHO-GMP & ISO certified pharmaceutical contract manufacturer, exporter, and healthcare formulations provider.

This Privacy Policy describes how we collect, handle, process, and protect information when you visit our website (associatedbiotech.com), submit inquiries for third-party contract manufacturing, PCD pharma franchises, product quotes, or interact with our sales and technical support teams.

2 Information We Collect

We collect information necessary to provide contract manufacturing quotes, regulatory dossiers, and product supply services. This includes:

A. Information Provided Voluntarily

• Contact Identifiers: Name, professional email address, telephone/WhatsApp number, business title, and enterprise name.
• Commercial Inquiries: Product specifications, dosage form requests (tablets, capsules, syrups, injectables), packaging preferences, estimated order quantities, and target delivery locations.
• Regulatory & Licensing Documentation: Drug License (DL) numbers, GST registration details, Wholesaler certificates, or Export credentials provided during contract onboarding.

B. Information Collected Automatically

• Technical Diagnostics: IP address, browser type, operating system version, referring URLs, and device attributes.
• Browsing Patterns: Pages visited, interaction duration, search queries for specific formulations, and technical error logs.

3 How We Use Your Information

We process collected data exclusively for legitimate pharmaceutical manufacturing operations and client service purposes:

• Quotations & Estimates: Preparing detailed cost breakdowns, Minimum Order Quantities (MOQ), and formulation feasibility reports.
• Batch Execution & Quality Control: Coordinating analytical testing, raw material sourcing, packaging artwork approvals, and regulatory documentation.
• Compliance Verification: Fulfilling mandatory statutory requirements under the Drugs and Cosmetics Act, DCGI mandates, and tax authorities.
• Customer Support: Responding to technical queries, tracking batch shipments, and issuing Certificate of Analysis (COA) records.
• Service Improvement: Optimizing our website user experience, catalog navigation, and digital communication channels.

4 Formulation & NDA Confidentiality

In the pharmaceutical industry, proprietary formulas, brand identities, and customized packaging artworks represent critical commercial assets. Associated Biotech enforces strict non-disclosure protections for all client-supplied formulations.

• All recipe details, chemical compositions, and custom excipient requests remain the exclusive property of the client.
• We execute standard mutual Non-Disclosure Agreements (NDAs) prior to receiving proprietary formulation dossiers or technology transfer files.
• Access to client batch records is restricted strictly to authorized production, QC/QA chemists, and compliance officers.

5 Cookies & Tracking Technologies

Our website utilizes standard HTTP cookies and browser storage mechanisms to enhance user experience, remember session preferences, and assess site performance metrics.

• Essential Cookies: Required for secure page navigation, contact form validation, and server load balancing.
• Analytical Cookies: Help us measure visitor demographics, geographic reach, and product catalog interest to optimize our production capacity.

You can manage or disable cookies at any time through your browser settings. However, disabling certain cookies may affect some interactive catalog features on the website.

6 Third-Party Sharing & Regulatory Disclosures

We do not sell, rent, monetize, or trade your personal or business records to advertising brokers or unaffiliated third parties. We share data solely with trusted partners under strict confidentiality:

• Logistics & Cold-Chain Couriers: Verified transportation partners for delivering active pharmaceutical ingredients (APIs), finished formulations, and samples.
• Accredited Testing Laboratories: NABL-approved analytical test houses when specialized external assay testing is required.
• Statutory & Regulatory Authorities: State Drug Control Authorities, CDSCO, customs agencies, or law enforcement bodies when mandated by applicable law.

7 Data Security & Storage Standards

We apply multi-tiered physical, electronic, and administrative safeguards to protect your records against unauthorized access, loss, alteration, or disclosure.

• SSL / TLS Encryption: All communications between your browser and our servers are encrypted using modern cryptographic protocols.
• Secure Server Facilities: Data is hosted on protected servers with 24/7 security monitoring, firewalls, and regular vulnerability audits.
• Retention Limits: Commercial and regulatory transaction records are stored only for durations required by Indian pharmaceutical accounting and drug manufacturing recordkeeping laws.

8 Your Rights & Privacy Choices

Depending on your jurisdiction and applicable data protection legislation, you hold the following rights regarding your information:

• Access & Verification: You can request a summary of the personal or contact records we hold about your company.
• Rectification: You may update or correct inaccurate contact, billing, or licensing credentials.
• Erasure / Opt-Out: You may request the removal of non-statutory records from our marketing and communication registries.

9 Policy Updates & Amendments

Associated Biotech reserves the right to revise or update this Privacy Policy periodically to reflect technological changes, regulatory guidelines, or operational adjustments. Any updates will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically.

10 Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our dedicated compliance team: